SUMMARY  

The Jobs Plus Case Manager (JP CM) provides an array of self-sufficiency supportive services to Detroit Housing Commission (DHC) Jobs Plus residents and their families. They may provide workforce development, employment readiness, job specific training, informal counseling; information and referral; plan educational programs; and linkage to community service providers to coordinator services as needed. The JP CM also educates residents on available services, develops contacts with service providers and agencies for resident referrals and monitors provision and quality services. The Jobs Plus Case Manager works in conjunction with the Jobs Plus Manager and other management staff of the housing authority to empower residents to become economically independent and self-reliant.  Additionally, all other duties as assigned.

EDUCATIONAL REQUIREMENTS

• Bachelor’s Degree (concentration in Social Work, Family Services, Psychology or Public Health, or other related fields)
• An equivalent combination of education, training, and experience may be considered.

EXPERIENCE REQUIREMENTS

• 2 years or more experience and knowledge of workforce development, community services within the region and services that are provided for the population living within the housing communities
• 2 years or more experience with awareness of eligibility and procedures of Federal and State entitlement programs

 
OTHER REQUIREMENTS

• Must have or be able to acquire a valid state driver’s license
• Must pass federal, state, and local criminal investigation clearances, and pass a drug screening test administered by the Commission or its designated provider
• Must be insurable under the agency’s insurance policy

KNOWLEDGE       

• Knowledge of HUD programs, requirements, and policies/procedures preferred
• Knowledge of DOL programs, requirements, and policies /procedures            
• Knowledge of organization’s structure, policies, and procedures                        
• Knowledge of social service delivery systems             
• Knowledge of community service and self-sufficiency programs                          
• Knowledge of basic office practices, procedures, and equipment              
• Knowledge of standard office procedures, filing, and standard office equipment, including computer, fax, copier, telephone system
• Knowledge of the principles and practices of social work, case management, home ownership, career counseling and the service delivery              

REQUIRED ABILITIES

• Attentive to details            
• Communicate well verbally and written             
• Innovative              
• Identify problems              
• Self-Starter  
• Manage pressure              
• Motivate                 
• Multi-task               
• Organize                
• Problem solves                           
• Handle fast paced & evolving environment                 
• Act independently             
• Analyze situations  
• Empathize

REQUIRED SKILLS

• Analyze and interpret needs and coordinate necessary services accordingly                    
• Analyze situations, review available actions, and determine the best course of action
• Communicate effectively orally or in writing
• Communicate with clients and agencies to obtain and provide information                     
• Interact effectively in a complex, dynamic environment                              
• Interact with public and private agencies and residents to accomplish organizational goals
• Manage multiple priorities and demands within established requirements                       
• Operate a computer to perform various work-related tasks                                
• Operate standard office equipment                                       
• Plan, organize, complete assigned work and special projects in order to meet organizational goals             
• Prepare and present ideas and information in formal and informal settings     
• Provide high level, quality customer service both internally and externally                         
• Provide information and feedback in a courteous, diplomatic manner                       
• Read and understand department specific documentation, and policies and procedures
• Understand and apply HUD organizational rules, instructions, policies and procedures appropriately     
• Understand and apply local, state and federal rules and regulations related to subsidized housing and housing quality standards                         
• Be an effective team member  

SUPERVISORY RESPONSIBILITIES

NONE

 
REPORTS TO

Jobs Plus Program Manager
 

ESSENTIAL JOB FUNCTIONS

[The fundamental job duties the individual must be able to perform, with or without accommodation; removal of these functions would fundamentally change the job]

• Establish programs based on the (4) Pillars of Self-Sufficiency including but not limited to Economic Empowerment, Educational Advancement, Health & Wellness and Character & Leadership 35%
• Provides case management (i.e., evaluation of social, psychological, and physical needs and the development of a service plan) for a resident when such service is not being provided by the general service community 25%
• Monitors and performs quality supportive services delivery to residents 15%
• Provide mediation services for resident's disputes, as appropriate, and seek out assistance with existing community resources when needed 5%
• Assists and advocates residents and family members of all services which may be necessary to maintain a self-reliant lifestyle 5%
• Educates residents on service availability, application procedures, residents rights, etc. both individually and as a group 1%
• Reports all suspected abuse situations to the appropriate agency 1%
• Assists resident/family when a higher level of care may be necessary 1%
• Assists management in identifying residents who need assistance
• Meet and maintain all grant funded metrics

SUPPLEMENTAL FUNCTIONS

[These are job duties the individual must be able to perform, with or without accommodation; removal of these functions would NOT fundamentally change the job]

All other duties as assigned

PHYSICAL ACTIVITIES AND DEMANDS

• Sitting                    
• Standing                           
• Walking
• Lifting up to 20lbs or more           
• Carrying                           
• Pushing                                      
• Pulling                              
• Ascending/descending stairs                                                           
• Reaching                                    
• Bending                  
• Kneeling                            
• Crouching    

 
EQUIPMENT

• Outdoor environments                           
• Indoor environments                              
• Work in hot, cold, wet surroundings                  
• Confined workspaces       
• High, precarious places                         
• Exposed to continual, multiple distractions       
• Outdoor environments

 
WORK ENVIRONMENT

• Phones                             
• Computer/laptop                                    
• Copiers/printers                                     
• Scanners                                                                   
• Monitors                                     
• Communication systems
• Projectors                                   

 
SOFTWARE

• Customer relationship management software                       
• Database software                                                                                    
• Internet software                                                                  
• Spreadsheet software                                                
• Word processing software                               
• Social services software for case management
• Programming software                                               
• Payroll/human resources

Disclaimer

This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.