Job Title: Wait List Eligibility Admissions & Occupancy Specialist
The purpose of this position is to provide direct support to the Asset Management Projects (AMPs) for the Detroit Housing Commission’s (DHC) Asset Management programs by ensuring that the admissions and eligibility process is administered and managed in accordance with DHC’s Admissions and Continued Occupancy Policy (ACOP), the Housing and Urban Development (HUD) guidelines, and the OMB A 133-Audit guidelines. The Specialist will be directly and indirectly responsible for all aspects related to waiting list functionality in DHC’s Yardi database. The Specialist, from time to time, will conduct eligibility and leasing for the AMPs. Likewise, the Specialist will develop and maintain site specific marketing strategies that are designed to ensure high occupancy rates. The work is performed under the supervision of the Director of Asset Management.
Essential Job Functions
- Establish controls to ensure that the waiting lists are updated at least monthly to facilitate tenant selections for public housing units.
- Implement controls to ensure that complete and accurate records are maintained to leave a clear audit trail demonstrating the proper selection of future applicants for public housing units from the waiting lists.
- Establish controls to ensure that the tenant files contain all required eligibility and suitability information including evidence that all tenant-provided information is properly verified.
- Implement controls to ensure that criminal background checks are maintained separately from the tenant files so that only authorized persons have access to the records and the records are destroyed once an admission decision has been made.
- Implement controls to ensure that an EIV income report is generated within 120 days of each family’s admissions into the low-rent housing program to confirm the accuracy of the income reported.
- Ensure that all move-in certifications are accurately recorded in Yardi and timely submitted to PIC. If errors are noted, responsible for correcting and re-submitting to PIC.
- Properly processes client files as assigned within prescribed timeframe.
- Maintain communication with applicants, tenants, and management.
- In conjunction with management ensure that site is prepared for visits and audits by investors and regulators, and when necessary be in attendance for the site visits and audits;
- Prepare responses to any wait list audit finding concerns when necessary;
Perform related duties and responsibilities as required
- Application Processing: Accept applications from the public. Explain program procedures, eligibility criteria, waiting list preferences, anticipated waiting times, and other program issues to applicants and the public. Place applicants on the waiting list in accordance with DHC’s ACOP and applicable HUD guidelines.
- Waiting List Management: Complete waiting list update (purge) at least annually; update applicants’ personal information and waiting list placement as required.
- Intake: From time to time, send letters inviting applicants to provide documentation to support their eligibility for the program. Obtain necessary verifications and other required information. Determine eligibility for the program and participate in applicant briefings. Notify ineligible applicants; participate in informal review process as required.
- Marketing: Develop site based marketing material to be published in print, digitally and online.
- Establish and maintain applicant and initial resident files in accordance with DHC file protocols.
- Maintain the confidentiality of designated information.
- Perform other duties as assigned.
- Ability to effectively communicate verbally with a variety of people, one-on-one, in small groups, and with larger groups in a briefing situation. Contacts include a diverse, low-income population, landlords, property managers, DHC staff, and the general public.
- Ability to mitigate conflicts and negotiate successful resolutions to disputes among team members or with clients.
- Analytical skills necessary to: research policies, procedures, and guidance in response to specific questions or issues; make recommendations regarding what guidance is applicable to the specific situation and what course of action should be taken.
- Knowledge of Low Income Public Housing programs’ regulations, guidelines, procedures, and requirements including: HUD regulations and guidelines relating to program eligibility and participation, income determination, rent reasonableness, payment standards, etc.; State and Local building and occupancy laws or regulations; and DHC’s ACOP and related policies and procedures.
Knowledge, Skills and Abilities
- Knowledge of HUD policies, and other Federal, state and local laws, rules and regulations related to low income housing and Detroit Housing Commission;
- Excellent communication (both orally and in writing) and interpersonal skills. Ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with tenants, managements and other employees;
- Participates in the revision to Departmental policies and procedures as it relates to admissions;
- Ability to interpret, explain and apply rules and regulations governing subsidized housing programs;
- Demonstrated ability to take initiative to meet the needs of clients, understand how to access and coordinate resources, anticipate changing conditions and make adjustments to strengthen the program;
- Certified in Public Housing Occupancy, Eligibility, Income and Rent Calculation;
- Quality control, audit review and wait list management experience;
Physical Effort and Working Conditions
The incumbent typically performs work in an office environment. The work will be conducted at the various AMPs and the incumbent must be able to complete the assignments while working remotely in a variety of settings. Incumbent must be willing to work traditional and non-traditional or weekend hours as required. The employee must be physically able to operate a variety of office machines; must be able to move or carry objects or materials weighing up to 10 pounds; and must be able to walk stoop, bend or stand for moderate periods of time.
The incumbent must hold a valid government issued identification card; pass federal, state, and local criminal investigation clearances, and pass a drug screening test administered by the Commission or its designated provider. Fluency in a second language (e.g. Spanish, Vietnamese) is desirable but not required.
Salary: $38,000 w/benefits
Bachelor’s degree in business, public administration, sociology, social work or equivalent required. Five (5) years of progressively responsible work experience in subsidized rental property management with three (3) years of experience for a public housing agency, or an equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
HOW TO APPLY:
Click the "Apply" button
Mail your Cover Letter, Resume and Voluntary Self-Identification Forms to:
The Detroit Housing Commission
H.R. Department-Venesta Jones
1301 E. Jefferson
Detroit, MI 48207