Job Title: CONTINUED OCCUPANCY SUPERVISOR (Candidate Pool)
The purpose of the Occupancy Supervisor will be to monitor production, quality control and data integrity, evaluate procedures, and ensure staff compliance with the Housing Authority’s Administrative Plan and Standard Operating Procedures and HUD regulations. This position will coordinate staff training, and the completion of performance plans, evaluations and other personnel actions. Employee will report to the Manager of Continued Occupancy, and inform Management staff of all internal and external issues pertaining to the public and the program operation.
Provide guidance to staff, the Occupancy Supervisor will ensure that staff follows established policies and procedures; and maintains timeliness and quality of work to ensure the highest possible ratings under the Section Eight Management Assessment Program (SEMAP). This position will handle the timely and satisfactory resolution of complex issues, client inquiries and operational opportunities for improvement. Effectively communicate with staff, management, tenants, landlords, external agencies and community leaders. Collaborate in policy development, compliance, audits, forecasting, budgeting, and strategic planning. Perform other related duties as assigned. Regular attendance is an essential job function.
Supervise the Re-Certification segment of the Section 8 HCV Program office to ensure compliance with and achieve a high performance rating on the applicable Section Eight Management Assessment Program (SEMAP) key indicators of Public Housing performance.
- Assure proper execution of scheduled appointments, housing continued eligibility applications, and re-certifications of eligibility; provide information and required notices to all participants (e.g., contract rent amounts).
- Train staff and evaluate work performance of staff quarterly, and ensure timely employment evaluations of assigned staff.
- Assure the performance of timely annual re-certifications and tenant rent adjustments.
- Represent DHC in court as necessary.
- Assist in marketing the Section 8 Rental Assistance Programs provided by DHC, with special attention to those with units outside areas of poverty.
- Communicate effectively and respectfully with other employees, supervisors, individual from other organizations, and customers.
- Prepare written correspondence in response to inquiries from government and other entities regarding subsidized housing programs.
- Select staff and or recommends the discipline or dismissal of staff in accordance with agency rules.
- Train and develop assigned staff, evaluate work performance, and ensure timely mid-year review and annual performance evaluation of all staff.
- Review work of assigned staff and advise them on appropriate changes and corrections.
- Conduct regular meetings for assigned staff.
- The ability to effectively communicate verbally with a variety of people, one-on-one, or in small & large groups. Contacts include a diverse, low-income population, landlords, property managers, social service agencies, financial institutions, other community partners, DHC staff, and the general public. Situations may include briefings, community/town hall meetings, and committee meetings.
- The ability to effectively communicate in writing. This may include letters, briefing papers, reports, articles, memoranda, emails, and presentations.
- Must have knowledge of pertinent federal regulations and guidelines.
- Experience managing a diverse and complex organization.
- Ability to interpret, apply and enforce the laws and regulations pertaining to the program.
- Must be able to execute and monitor staff compliance with the Housing Authority’s Administrative Plan and Standard Operating Procedures.
- Must be able to communicate effectively both orally and in writing. Ability to establish and maintain effective working relationships with staff; other management, community leaders, auditors, and the public is required.
- Ability to analyze complex administrative and operational data and issues, evaluating alternatives, and making logical recommendations based on findings.
- Ability to lead a diverse group toward common goals and direction.
- Strong organizational and time management skills required.
- The ability to mitigate conflicts and negotiate successful resolutions to disputes among team or committee members, with clients, and in public forums.
- The ability to share knowledge, mentor/coach, and motivate colleagues & clients.
- Organizational and planning skills.
- Analytical skills necessary to: research policies, procedures, and guidance in response to specific questions or issues; determine (or make recommendations regarding) what guidance is applicable to the specific situation; and determine (or make recommendations regarding) what course of action will be taken.
- Creative problem solving skills for use when there is no directly applicable guidance.
- Interviewing skills & techniques.
- Detailed knowledge of the HCV, FSS, & Homeownership Programs’ regulations, guidelines, procedures, and requirements.
- Ability to operate a variety of standard office machines, including a computer, fax machine, copier, multi-line telephone, and calculator.
- Knowledge of basic office procedures such as filing.
- Valid driver’s license.
Physical Effort and Working Conditions
The incumbent performs 80% of work in an office environment; must be physically able to operate a variety of office machines; must be able to move or carry objects or materials weighing up to 20 pounds; must be physically able to access all buildings, sites and units for inspections; and must be able to walk or stand for moderate periods of time.
The incumbent must hold a valid state driver’s license; pass federal, state, and local criminal investigation clearances, and pass a drug screening test administered by the Commission or its designated provider. Incumbent will be required to complete and pass a basic HCV training course within 6 months of assuming this position. Failure to successfully complete the training within this time period may result in reassignment or termination of employment.
Minimum Qualifications (Education/Experience
High school diploma/GED and 10 years of equivalent job experience; Associates degree and 5 years of relevant experience or B.A. degree and 1 year of relevant experience in Section 8 tenant-based programs, subsidized rental property management or related field are required. Housing Choice Voucher experience is preferred. Certification as a Section 8 Housing Specialist in the areas of occupancy, rent calculation, and/or eligibility is highly desirable. Supplemental college coursework or training in casework management, social work, social sciences, or a closely related field is desirable. Must have a minimum of three years of management and five years supervisory experience preferably in the Section 8 program
Salary: 52,015.34 and full benefits
|This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.|
How to Apply:
Click the Apply button below OR Mail your Cover Letter, Resume and Voluntary Self-Identification Forms to: The Detroit Housing Commission, H.R. Department-Venesta Jones, 1301 E. Jefferson, Detroit, MI 48207.