Job Title: Housing Choice Voucher Program Manager
The HCV Program Manager position is responsible for providing management and leadership required to support the daily operations of the Housing Choice Voucher Program. The position responsibilities include a wide range of activities related to performance and regulatory compliance. Work is performed in a fast paced, high volume transaction environment; the position will be required to establish data integrity through risk analysis, data evaluation and reporting. The position assists the Director of Assisted Housing in managing the administrative and operational aspects of the Housing Choice Voucher Program while ensuring the delivery of excellent customer service.
The incumbent is responsible for managing HCV supervisory and administrative staff. Responsible for effective operations of the assigned areas within the HCV Program, including meeting DHC’s goals, HUD requirements, and performance benchmarks related to participant eligibility, compliance, financial reporting, and waitlist management. This position is responsible for managing and leading the Assisted Housing Division in the absence of the Director.
Essential Job Functions
A. Assist in managing and coordinating the operation of the Housing Choice Voucher Program including Mod-Rehab and Project-Based Vouchers, and ensuring compliance with and achieving a high performance rating on the Section Eight Management Assessment Program (SEMAP) key indicators.
B. Provide oversight to Special Housing Programs (Moderate Rehab, Project-Based Vouchers, and Special Projects) related to the HCV Program to ensure the administration of these programs meet all HUD regulations and comply with DHC policies. Oversight includes:
- Review all rental increases to ensure the increase is reasonable as related to other unassisted developments in the market area.
- Review the contract to determine if renewing the contract is in the best interest of DHC.
- Perform site visits to conduct file audits and Housing Quality Standards (HQS) audit inspections to ensure the development/property is being managed in compliance with HUD regulations and DHC policies.
- Provide corrective action plans to the site management if any deficiencies are revealed during the audit process, and implement sanctions if corrections are not made within the designated time frames.
- Conduct audit process annually; and initiate the process no more than 120 days prior to anniversary date of each assigned development/property.
- Perform other functions/duties as assigned by the Director of Assisted Housing or other agency Directors.
C. Program Integrity
- Monitor production, quality control and data integrity of transactions completed by staff.
- Ensure staff compliance of DHC’s Administrative Plan, Standard Operating Procedures and HUD regulations.
- Provide and or monitor reports on a monthly basis to insure integrity in the HAP process to include but not limited to: Abatement Reports; HAPs on Hold; Expired Vouchers; Zero HAP Payment.
D. Supervision and Staff Development
- Supervise and review work of staff as assigned.
- Determine staff training needs; coordinates training opportunities, develop training plans.
- Complete staff performance plans, evaluations and any disciplinary actions.
E. Customer Service
- Monitor and seek to improve customer service delivery.
- Serve as a point of contact to resolve non-routine issues for participants and landlords/owners.
- Assist with staff development and training in the customer service area.
- Knowledge of federal, state and local rules, regulations and standards related to subsidized housing, and of federal housing quality standards and some local building codes.
- Knowledge of the range of HUD regulations, principles, and practices governing public housing administration and Section 8 Housing Choice Voucher programs.
- Ability to communicate effectively both orally and in writing.
- Knowledge of, and skilled in, risk analysis and data evaluation.
- Working knowledge of tenant/landlord law and contract administration.
- Demonstrated ability to work with a diverse, low income population and communicate effectively with a variety of clients, landlords, staff and visitors, in a variety of situations; and to supervise others in the performance of their specified duties.
Physical Effort and Working Conditions
The incumbent typically performs work in an office environment. The employee must be physically able to operate a variety of office machines; must be able to move or carry objects or materials weighing up to 10 pounds; and must be able to walk, stoop, bend or stand for moderate periods of time.
The incumbent must hold a valid state driver’s license; pass federal, state, and local criminal investigation clearances, and pass a drug screening test administered by the Commission or its designated provider.
Minimum Qualifications (Education/Experience)
Bachelor degree in business administration, public administration, housing management or related field. A Master degree is highly desirable. Three (3) to five (5) years of experience working directly in affordable housing, but will consider an equivalent combination of training and experience which provides the required skills, knowledge and abilities. Must have at least one (1) year of managing supervisory-level staff.
Salary: $65,000 to $71,000 w/benefits
HOW TO APPLY:
Click on the Apply button below OR mail your Cover Letter, Resume and Voluntary Self-Identification Forms to: The Detroit Housing Commission, H.R. Department-Venesta Jones, 1301 E. Jefferson, Detroit, MI 48207.