Job Title: ASSISTANT PROPERTY MANAGER
The purpose of this position is to assist the Property Manager in the management, and oversight of the operations, maintenance, and administration of a specific public housing community of the Detroit Housing Commission (DHC). This includes assisting in the marketing, leasing and lease enforcement, rent collection, maintenance, continued occupancy, inspections, service contracts, security, resident services, budgeting and assuring the positive financial performance of the property.
In the absence of higher level management staff, on a short-term or long-term basis, this position organizes and plans the work of Maintenance Technicians, Building & Grounds Custodians and any other staff assigned to the housing site, until the site Property Manager (I, II or III) returns from his or her absence.
Essential Job Functions
A. Marketing and Leasing
- Assist in developing and implementing plans to achieve and maintain full occupancy.
- Assist in designing, annually updating, and implementing property specific marketing plans that accurately reflect marketing needs and opportunities.
- Receive and process applications for occupancy in a manner consistent with DHC policies, procedures and applicable regulations.
- Maintain the waiting list in accordance with DHC policy and approved procedures.
- Screen, verify and determine the eligibility and suitability of all applicants for housing in accordance with DHC policy, procedures and HUD regulations.
- Accurately calculate initial rent and utility allowances.
- Execute lease on behalf of DHC and conduct move-in inspection and leasing orientation with each new lessee.
B. Continued Occupancy
- Monitor and enforce resident compliance with the lease in a manner that establishes and sustains a positive living environment for all families.
- Perform periodic inspections of dwelling units to determine compliance with applicable physical and occupancy standards in accordance with established schedules.
- Perform timely and accurate annual and interim examinations of factors affecting eligibility, suitability and rent of each family in occupancy, and accurately calculate and establish annual and interim rent amounts, and notify families of these changes in accordance with applicable policies.
C. Resident Relations
In conjunction with the Resident Services Department:
- Assist in establishing and maintaining positive relations by interacting with community residents through formal and informal meetings, and through oral, telephonic and written communication.
- Coordinate the informal resident grievance process in accordance with established policies and procedures.
- Document and respond promptly to resident complaints in accordance with DHC procedures.
- Demonstrate courtesy and professional behavior when dealing with residents and other customers.
D. Financial Planning and Management
Monitor routine collection of all rent and service charges due from residents and maintain an accurate daily record of cash balances.
- Assist the Property Manager in following up on service requests to ensure the provision of responsive maintenance services and ensure that the residents and the property receive prompt, efficient, courteous and quality service.
- Assist the Property Manager in monitoring the provision of custodial and preventive maintenance to ensure the preservation of property and the promotion of the appearance of the property.
- Assist the Property Manager in identifying safety and security risks to residents and property.
- Assist the Property Manager in reporting and tracking incidences of crime in accordance with established procedures.
G. Resident Services
- Receive, record, and transmit to the Property Manager all resident requests for supportive services.
- Assist the Property Manager in facilitating the administration of the Community Service requirements in accordance with applicable regulations and DHC policy.
H. Recordkeeping and Reporting
- Document management and maintenance activity in the prescribed manner and format.
- Maintain files, records, and manuals according to federal regulations, DHC policy, and other requirements.
- Accurately and completely post to rental registers and perform general bookkeeping funtions in a timely manner and in accordance with prescribed procedures.
- Accurately and timely input resident characteristics data into the automated system for transmittal to the appropriate oversight agency in the prescribed format.
Perform other duties as assigned.
- Knowledge of property management principles and practices.
- Knowledge of HUD regulations governing occupancy, rent calculation and administration of public housing and applicable federal and state fair housing requirements.
- Knowledge of effective property management and resident relations.
- Knowledge of the principles and practices of management and supervision.
- Knowledge of standard office procedures, including filing, and standard office equipment, including computer, fax, copier, telephone system.
- Knowledge of public housing management software programs and standard office software programs including Microsoft Windows and Microsoft Office programs.
- Ability to communicate effectively, both orally and in writing, with groups and individuals both internal and external to DHC and from a broad range of socio-economic backgrounds.
- Skill in communicating with people internal and external to DHC and from a broad range of socio-economic backgrounds, both orally and in writing.
- Ability to plan, to organize, to manage, and to assign routine work and special projects in order to meet organizational goals.
- Ability to develop and establish effective working relationships with employees, officials, and the public.
- Ability to compile data and prepare reports.
- Ability to analyze reports and data, and formulate recommendations.
- Ability to manage multiple priorities.
- Ability to anticipate potential problems.
Physical Effort and Working Conditions
Approximately 70% of the work takes place at a desk in an office environment. However, work may require long periods of standing, walking over rough or uneven surfaces, bending, stooping or similar activities. The work involves normal risks or discomforts associated with an office environment. The incumbent must be able to physically access all housing sites. The work area is usually adequately lighted, heated, and ventilated. Work may entail travel to meetings, conferences and workshops in other cities. Work hours may vary from the normal core hours of the agency and on occasion may involve weekend work duties.
Minimum Qualifications (Education/Experience)
Associates Degree or higher is required. In addition, 3 years of experience in housing management is required, but an equivalent combination of housing and non-housing training and experience which provides the required skills, knowledge, abilities, including proficient use of computers in maintaining records, will be considered when evaluating the minimum experience requirement.
The Assistant Property Manager must have and maintain a valid State of Michigan Driver’s License, be bondable and insurable, be capable of obtaining federal, State of Michigan and City of Detroit Police Department criminal investigation clearances, and be able to pass a drug screening test administered by DHC or its appointed designee.
SALARY: $13.23 per hour w/benefits
HOW TO APPLY:
Click the Apply button below OR Mail your Cover Letter, Resume and Voluntary Self-Identification Forms to: The Detroit Housing Commission, H.R. Department-Venesta Jones, 1301 E. Jefferson, Detroit, MI 48207