Job Title: COMPLIANCE SUPPORT SPECIALIST
The purpose of this position is to work with the Operations and Compliance Manager to provide operational, administrative, statistical, compliance and technical support to the Detroit Housing Commission’s (DHC) Asset Management Department’s operation of the Low-Income Public Housing Program (LIPH Program). In conjunction with DHC’s property management staff, this position will determine and document participant eligibility, calculate income, calculate rent and monitor the contractual relationships with DHC’s Alternative Management Entities (AME) and mixed-finance entities in accordance with regulations issued by the U.S. Department of Housing and Urban Development (HUD) and DHC. A person in this position will perform in a capacity that supports the accomplishment of the goals and mission of the Asset Management Department. Persons in this position will perform under the general direction and supervision of the Operations and Compliance Manager.
Essential Job Functions
- Wait list administration and management in accordance with applicable HUD and DHC guidelines. Participate in a periodic waiting list update (purge) and update applicants’ personal information and waiting list placement as required.
- Application Processing: Accept applications from the public. Explain LIPH Program procedures, eligibility criteria, waiting list preferences, anticipated waiting times, and other LIPH Program issues to applicants and the public. Place applicants on the waiting list in accordance with DHC’s Admissions and Continued Occupancy Plan (ACOP) and applicable HUD requirements.
- Conduct annual recertification and interim recertification interviews in a manner that ensures issuance of notices of rent increases in accordance with applicable HUD and DHC requirements.
- Establish and maintain resident files in accordance with DHC file protocols.
- Document all required information for annual recertification, new admissions, and interim recertifications, using EIV when available, or documenting the use of and the reason for the use of third-party verifications or documentation, in accordance with HUD requirements and DHC’s ACOP.
- Make determination, in accordance with the ACOP, in response to a resident’s request to add family members for reasons other than the birth, adoption or court-awarded custody of children.
- Ensure that the utility allowances used in determining tenant rent are correct and accurate, considering the size and type of unit and the utilities paid directly by the resident.
- Enter correct information and forward accurate and timely 50058 form to the Asset Management’s Operations and Compliance Manager for submission to HUD.
- Maintain communication with residents and management; notify residents of change in rent or housing eligibility; receive resident complaints regarding rental amount and take appropriate action to resolve problems.
- Monitor and update files and records; process and record changes in status of current residents; verify qualifications; process recertifications for continued occupancy with supporting documentation.
- Ensure that all move-in documentation is accurate and report any errors to site management and follow up with site management staff to assure corrections are made.
- Interpret manuals, notices and guidelines. Provide synopsis of such materials to staff highlighting relevant and important areas.
- Perform systematic audits of applicant and resident files for accuracy, including the review of calculations and ensure that all required documentation is present to determine compliance with established policies and procedures, federal rules and regulations, and the ACOP. Determine whether the family qualifies for the current unit; prepare reports of findings, recommendations and concerns, as appropriate. Prepare responses to audit findings as requested. Take follow-up action as required.
- Analyze results of PIC and EIV and compare file data to information in DHC’s LIPH Program’s management software.
- Monitor monthly occupancy performance of DHC-managed, AME-managed and mixed-finance properties.
- Monitor compliance with management, operating and regulatory agreements by AME-managed and mixed-finance properties.
- Provide training to staff of DHC-managed, AME-managed and mixed-finance properties on leasing requirements.
- Generate reports as needed including, periodic MIS reports.
- Serve as administrative support for the Asset Management Department to include receiving and managing correspondence, receiving and routing reports and other data, scheduling meetings, preparing correspondence, answering telephones, and routing calls, as required.
Perform these related duties and responsibilities as required:
- PIC/EIV Management:
- Assist site-managers with the correction of PIC errors to ensure the HUD-mandated monthly 50058 submission rate is met.
- Provide training to staff on use of PIC and EIV systems.
- Prepare, run and review PIC, EIV and MASS reports, using DHC’s LIPH Program’s management software, of day-to-day operations to ensure compliance with policies/procedures.
- Prepare, run and review periodic reports of recertifications, inspections, accounts receivables, leasing, vacancies, work orders, unit turns, evictions and other applicable reports as requested.
- Maintain the confidentiality of designated information.
- Perform other duties as assigned.
- Working knowledge of HUD LIPH Program regulations and DHC’s ACOP, and other Federal, State and local laws, rules and regulations related to low-income housing.
- Expert level of proficiency in Microsoft Office products including Word (word processing) and Excel (spreadsheets) with knowledge of general office practices and procedures, business English, intermediate mathematical principles and business principles.
- Excellent communication (both orally and in writing) and interpersonal skills to ensure the ability to communicate with and relate to persons of diverse backgrounds, to establish and maintain effective working relationships with residents, management and other employees, to write clearly and informatively, to edit work for spelling, grammar and reconciliation of data, and to present numerical data effectively.
- Ability to read, write, interpret and explain documents of a technical nature, such as the rules and regulations of the LIPH Program.
- Ability to create, prepare and run a variety of complex reports and perform detailed tasks in a timely manner,
- Demonstrated analytical and critical thinking skills to identify compliance issues, develop processes and procedures to reduce/minimize identified errors/issues and propose alternatives that will improve effectiveness and efficiency in support of departmental goals.
- Can attend to highly detailed work accurately and efficiently; able to organize work and stay on task in an environment of frequent interruptions.
- Have a high regard for and ability to meet schedules and timelines.
- Demonstrated ability to work independently with little direction.
- Ability to maintain regular and predictable attendance.
Physical Effort and Working Conditions
The incumbent typically performs work in an office environment. The employee must be physically able to operate a variety of office machines; must be able to move or carry objects or materials weighing up to 20 pounds; and must be able to walk stoop, bend or stand for moderate periods of time.
Must have obtained, within one-year of hire date, a LIPH Program Rent Calculation certification with a minimum passing score of 80% or must obtain the LIPH Program Rent Calculation certification with a minimum passing score of 80%, within six-months of hire. The incumbent must have and maintain a valid state driver’s license and insurability, pass Federal, State, and local criminal investigation clearances, and pass a drug screening administered by DHC or its designee.
Minimum Qualifications (Education/Experience)
Associate degree or higher in management, business administration, social science area, or closely related field plus 2 years of experience in public housing management, affordable housing management or an equivalent combination of education and experience, including an active housing designation of HCCP, PHM, COS, ARM® CAPS, NLP, COS-P, or similar.
Although marijuana has been legalized under Michigan law, it is a Schedule I controlled substance and is illegal under federal law. As a federally funded agency DHC’s employees are NOT permitted to use or possess any form of marijuana for medical or recreational purposes. Any applicant for employment who tests positive for marijuana during a pre-employment drug screening shall be ineligible for employment with DHC. Any applicant for employment who advises DHC that s/he uses any form of marijuana will be ineligible for employment with DHC. DHC is unable to grant a request for a reasonable accommodation to use marijuana under any circumstance.
SALARY: $37,500-$40,000 Annually + full benefits and defined contribution plan
HOW TO APPLY:
Submit cover letter and resume detailing your qualifications/work experience and Voluntary Self-Identification forms to:
Detroit Housing Commission
1301 E. Jefferson
Detroit, MI 48207
Apply online at WWW.DHCMI.ORG under Careers.